PRIVACY NOTICE

Last updated August 1, 2025

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This Privacy Notice for Bridges Veterinary Care LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

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• Visit our website at http://www.bridgesvet.com 

• Contact us via phone, email, text message, in person, or in writing

• Engage us to provide Services to you or your pet

 

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices and how we process your personal information. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at info@bridgesvet.com.

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TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. SMS (TEXT MESSAGING) PRIVACY

4. HOW LONG DO WE KEEP YOUR INFORMATION?

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

6. DO WE MAKE UPDATES TO THIS NOTICE?

7. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

8. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT?

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1. WHAT INFORMATION DO WE COLLECT?

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Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you engage our Services, or when you contact us.

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Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and our Services. In providing Services to you, the personal information we collect may include, but is not limited to: names, phone numbers, email addresses, service addresses, mailing addresses, delivery addresses, billing zip codes, debit/credit card numbers, contact preferences, your pet’s information (such as their name, species, breed, sex, age, health information, etc.), your pet’s photo, and the names of other veterinarians involved in your pet's care.

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Information Automatically Collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

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Certain information is automatically collected when you visit, use, or navigate our Services on our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. Our website may utilize cookies and similar technologies to automatically collect some data.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We may process your information to provide, improve, and administer our Services, communicate with you, and to comply with law. We may also process your information for other purposes with your consent.

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We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To provide Services to you and to your pet. We use information that you provide such as your name, phone number, address, and pet's information to provide our Services to you and to your pet.

• To communicate with you.  We use information that you provide to communicate with you about our Services and to provide our Services to you.  Communication may be in-person and/or via phone, text message (SMS), e-mail, postal mail or other written form.  (For specific details related to text messaging privacy, see "Section 3" below.)

• To process your payment. If you pay for our Services by credit or debit card, we use the credit or debit card information and billing zip code that you provide to process your payment with our credit card processor. We do not store your credit card information.

• To maintain a record of the veterinary services provided to your pet. We maintain a record of the veterinary services provided to your pet, as required by Florida law.

• To facilitate cremation of your pet.  For example, your name, delivery address, phone number, and pet's information will be provided to our crematory partner if our Services to you include pet cremation.

• To notify other veterinarians that have been involved in your pet’s care that your pet is deceased.  For example, we will typically notify your pet’s other veterinarians that your pet has been euthanized if you provide us with their name or their clinic name.  We will not notify them if you ask us not to.

• To allow for the operation of our website and learn how users interact with our website and our online ads. Our website host (Wix) uses cookies necessary to allow our site to function and to evaluate how users interact with our website. Our website also utilizes Google Analytics, Google Ads, Facebook Ads, and Trustindex, which each collect information about how you interact with our website and/or our online ads.  You can find the privacy policies of each of these companies on their respective websites.

• To share an online pet memorial of your pet.  If you provide a picture and/or memory of your pet to be posted to the online pet memorial page on our website, your pet’s name, your last name, your pet’s date of death, and the photo and memory of your pet that you have voluntarily provided to us will be visible to other users and to the general public.

• To sale or transfer our business.  If our business is sold or merges with another company, we may transfer your information in connection with that sale or merger to the other company.

• To comply with law.  Your information may be shared if required to do so by law.

 

3. SMS (TEXT MESSAGING) PRIVACY

In Short: The explicit permission you give to receive text messages from us will not be shared, sold or transferred to any other entity, nor will it be used for any purpose beyond that which you have agreed to.

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Third Parties That Help Us Provide Messaging Services. We will not share your opt-in to an SMS campaign with a third party for purposes unrelated to supporting you in connection with that campaign.  We may share your personal information with third parties to the extent necessary that they help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
 

SMS Opt-in Data and Consent Will Not Be Shared. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

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We aim to only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.
 

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

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We have implemented appropriate and reasonable security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, and therefore cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk and you should only access the Services within a secure environment.

 

6. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary and to stay compliant with relevant laws.

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We may update this Privacy Notice from time to time. The updated version will be indicated by a "last updated" date at the top of this Privacy Notice.

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7. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@bridgesvet.com.

 

8. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us at: info@bridgesvet.com.